Refund & Cancellation Policy

1. General Eligibility

Refunds and cancellations are considered within 14 days of the transaction date, provided the Buyer submits a valid request in accordance with this Policy. After 14 days, refund requests will generally not be accepted unless required by applicable law.

2. Digital Products & Downloads

Because of the irrevocable nature of digital goods, we typically do not issue refunds for digitally delivered products once the order is marked as fulfilled. Exceptions may be made if (i) the file is corrupt or missing, (ii) the product description was materially misleading, or (iii) required by law.

3. Services & Appointments

For services rendered or time-based bookings, Buyers may request cancellation up to 24 hours before the scheduled start time. Sellers may set more generous cancellation windows at their discretion. If a Seller fails to deliver the agreed service, the Buyer may be entitled to a full refund.

4. Subscription Billing

Subscriptions renew automatically at the interval displayed at checkout. You may cancel future renewals at any time from your dashboard. Payments already processed are non-refundable unless (i) required by law or (ii) the renewal occurred because of a demonstrable platform error.

5. Physical Goods

For tangible products, Buyers must return the item in its original condition within 30 days of delivery (or a longer period as mandated by local consumer law). Buyers are responsible for return shipping costs unless the item arrived damaged or defective.

6. How to Request a Refund

To initiate a refund, please email support@rollabiz.com with:
• Your order number;
• The email address used for the purchase;
• A detailed description of the issue;
• Any supporting evidence (e.g., screenshots, photos).

We will acknowledge receipt of your request within two (2) business days and aim to resolve most cases within seven (7) business days. During our review, we may contact the Seller for additional information.

7. Chargebacks

If you dispute a charge with your payment provider without first contacting Rolla, we may disable your account until the dispute is resolved. Chargebacks deemed fraudulent may result in account termination.

8. Exceptions & Non-Refundable Situations

Refunds will not be granted for:
• Change of mind after access to a digital product has been granted;
• Services already fully performed;
• Items damaged due to misuse or negligence by the Buyer;
• Any transaction that violates our Terms of Service.

9. Amendments

We may update this Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

10. Contact

Questions about this Policy should be directed to support@rollabiz.com.